Freshdesk

Freshdesk is a cloud-based customer service solution developed by Freshworks. This tool allows businesses to centralize ticket management, automate responses, and improve support team collaboration. It offers features like an AI-powered chatbot, multi-channel support (email, chat, phone, social networks), and a self-service knowledge base. Easy to set up, Freshdesk helps businesses optimize customer service while reducing response times and improving user satisfaction.

Fonctionnalités globales

Dormant Account Detection
Security Flaw Detection
Bridge API Banking Integration
Expense Monitoring
Cost Management

Fonctionnalités de GIA pour ce connecteur

User Listing
User Addition
User Deletion
Automated Provisioning
Anomaly Recap

How to add Freshdesk to MIA

Needs:

API key + domain name.

Connecting and moderating users with MIA requires a paid Freshdesk account (minimum “Growth” plan).

Connection steps

  1. Click on the avatar and “Profile Settings” at the top right: #1
  2. Click on show the API key on the right side: #2
  3. Use this key + the domain name to connect to MIA: #3
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